Managing tenants without full time employees

As your business grows, so does the number of tenants. At a certain point, it becomes difficult to efficiently execute the property management process for a large number of tenants. At this moment I have hundreds of tenants which might sound daunting for some. However, for all of my office warehouse developments, I have automated the entire property management process. I didn’t just want to automate it, I wanted to do it at a low cost, low overhead and without hiring a ton of full time employees. Here is how I did it:

Virtual Assistants: Virtual assistants allow you to save time, increase productivity, and streamline your business for a low cost.

I had my virtual assistants do the following:

• Lead generation
• Property management
• Maintenance requests
• Reply to my emails
• Coordinate with maintenant personnel
• Create processes

I had several VA’s on my team, each was costing me between $200-$400 per month. I initially built an onboarding form and script for all VA’s which they used to do all the work. My virtual assistants acted as if they were part of the landlord’s management team.

Here are some specific tasks my VA’s were handling for me:

• I had one virtual assistant in charge of warehouse tours, they would give a potential client an access code to the unit so they could look at the property on their time.
• If the tenant wants to move a step further, another virtual assistant sends them a lease to sign.
• Once the lease is executed, I have another virtual assistant who handles the client for the entirety of their lease.

Through my virtual assistants, I was able to provide a smooth experience for my tenants, while also taking my hands off the process. This allowed me to focus my time and energy into other avenues of my business, and remove any worry of sacrificing the quality of property management. This also meant I didn’t have to rely on expensive and often unprofessional third party management companies. I kept everything in house, on the cheap and on my terms.

Where do you find VA’s? Here are some suggestions:

• UpWork.com
• Fiverr.com
• Flexjob.com

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